ConvoZen Partners With Al Futtaim Technologies to Advance AI-Driven Conversational Intelligence Solutions

Bengaluru, India – 16 February, 2026: Today, ConvoZen, the AI-powered conversational intelligence suite, announced a strategic partnership with the Al-Futtaim Technologies, bringing ConvoZen’s full suite of services to the GCC’s most critical markets. Through this partnership, Al-Futtaim Technologies will target high-volume contact centers in Retail, Automotive, Real Estate, BFSI  and Healthcare with AI-supported services such as Compliance Monitoring, Sales Optimization and Operational Efficiency. This marks the two companies’ first collaboration, aligning with the rapid pace of AI adoption in the MENA region, where enterprises are increasingly prioritizing innovation-led customer experience.

The partnership marks a significant milestone for Al-Futtaim Technologies as it supports ConvoZen’s first expansion beyond India and into international markets, leveraging Al-Futtaim Technologies’ deep regional presence, enterprise relationships, and technology expertise to bring advanced CX intelligence capabilities to organizations across UAE, KSA, and Qatar.

ConvoZen is an AI-powered conversational intelligence suite designed to make large-scale customer operations measurably smarter. The platform listens to, analyses, and learns from every customer interaction across voice, chat, and digital channels to drive real-time agent guidance, autonomous quality and compliance monitoring, and decision-grade analytics. By converting unstructured conversations into actionable intelligence, ConvoZen helps leadership teams consistently lift agent productivity, reduce operational leakage, improve service quality, and shorten decision cycles across CX, operations, and risk functions. In India, the platform is trusted by scale-first enterprises such as TATA AIG, HDFC, Spinny, CARS24, Pilgrim, and The Souled Store, where it supports millions of customer interactions in complex, high-volume environments.

While ConvoZen has built strong capabilities across more than 10 Indian languages, this partnership underscores the platform’s adaptability beyond India. Through Al-Futtaim Technologies, ConvoZen’s conversational intelligence suite will now be offered to enterprises in the MENA region, with support for Arabic-language interactions and a strong focus on analytics-led insights and agentic AI capabilities. As part of the engagement, Al-Futtaim Technologies will lead sales, implementation, and regional market development for ConvoZen, enabling enterprises to deploy advanced conversational analytics, agent-assist intelligence, and AI-driven decision support across customer-facing operations.

ConvoZen already works with 3–4 customers in the region, supporting high-impact use cases such as intelligent agent assist, real-time conversational analytics, and automated quality monitoring to help drive agent performance at scale. With MENA emerging as an innovation-first market for AI-led CX, the collaboration with Al-Futtaim Technologies will further accelerate the adoption of data-driven, agent-centric solutions across enterprises in the region.

Commenting on the partnership, Akhil Gupta, founder of ConvoZen and cofounder & CPTO of NoBroker, said,

“This partnership with Al-Futtaim Technologies represents a pivotal moment in ConvoZen’s journey. While our platform has been widely adopted by Indian enterprises across multiple local languages, our core strength lies in building scalable, language-agnostic conversational intelligence. Working with Al-Futtaim Technologies allows us to take our analytics and agentic AI capabilities into the MENA region, proving that ConvoZen’s value extends well beyond India and Indian-language use cases.”

He added, “Enterprises globally are moving from basic automation to intelligence-driven customer experience. With Al-Futtaim Technologies’ strong regional reach and technology leadership, we are well positioned to support organizations in MENA as they adopt more data-led, AI-first CX strategies.”

Additionally, Razi Hamada, General Manager at Al-Futtaim Technologies commented,

“Partnering with ConvoZen marks an important milestone in Al-Futtaim Technologies’ journey to build AI-first customer experience ecosystems in the region. By combining our long-standing expertise in contact centre transformation with ConvoZen’s advanced conversational AI and intelligence capabilities, we can help organizations in the UAE, KSA and Qatar unlock deeper insights from every customer interaction, drive compliance and performance at scale, and significantly enhance both efficiency and service quality.“

He added, “This collaboration aligns with our 2026 ‘Agentic Transformation’ strategy which aims to strengthens our ability to support high-volume sectors such as retail, automotive, real estate, BFSI and healthcare as they accelerate their adoption of next-generation, AI-powered customer engagement.”

Founded in the 1930s, Al-Futtaim is one of the Middle East’s most diversified privately held conglomerates, operating across automotive, financial services, real estate, retail, and healthcare in over 20 countries. Through its technology division, the group partners with global technology providers to deliver digital transformation and enterprise-grade solutions across the region.

For more information, please visit ConvoZen’s official website here and Al-Futtaim Technologies website here.

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Al-Futtaim Contracting

Al-Futtaim Contracting is a fully integrated, end-to-end specialist division of Al-Futtaim Real Estate in the UAE, Saudi Arabia, Qatar, and Egypt, offering an unmatched suite of solutions, products and services within the Construction, Engineering, Technologies and Facilities Management industries for over 50 years. As a company built on strong partnerships, Al-Futtaim Contracting embraces the Partners of Possibilities framework, which underscores our long-standing collaboration with global industry leaders to deliver sustainable, high-quality projects.

• The Construction division delivers comprehensive building and civil contracting services, leveraging cutting-edge technology to provide cost-optimized solutions for sectors including industrial, commercial, and residential projects.
• The Engineering division specializes in Mechanical, Electrical, and Plumbing (MEP) solutions, fire life safety, elevator & escalator services and trading services, ensuring high industry standards and innovative engineering practices.
• The Technologies division offers digital transformation and IT infrastructure solutions, enabling clients to harness the latest technologies such as IoT and cybersecurity to optimize operations.
• The Facilities Management division provides sustainable energy management, HVAC maintenance, and property upkeep, ensuring the smooth operation and longevity of assets.
• Products, services, and solutions across all four verticals are supported by comprehensive after-sales care, including project management, installation, testing, commissioning, and after-sales maintenance contracts.

Our commitment to excellence is reinforced by partnerships with world-renowned brands such as TOTO, Hitachi, Toshiba, Panasonic, LG, Microsoft, and Cisco. These collaborations, grounded in the Partners of Possibilities ethos, reflect Al-Futtaim Contracting’s dedication to maintaining the highest international standards while continuously driving innovation and growth. This collective ambition has shaped iconic projects and advanced communities, underscoring our vision for the future.

About ConvoZen

ConvoZen is an enterprise-grade Conversational AI platform, built by NoBroker, India’s first PropTech unicorn. Launched in 2023, ConvoZen is powered by real-world scale, drawing on NoBroker’s experience of managing over 10,000 hours of calls and 100,000+ customer conversations every day. The platform also delivers strong multilingual capabilities, enabling seamless engagement across India’s diverse language landscape.

Designed to transform customer engagement, ConvoZen automates voice and chat interactions across multiple channels as well as deep, actionable insights that improve customer experience, agent performance, compliance, and revenue outcomes. The platform enables end-to-end AI-driven workflows from pre-contact virtual assistants and real-time conversation intelligence to post-contact analytics and quality automation. It also incorporates emerging Agentic AI capabilities, enabling intelligent systems to take contextual actions, assist decision-making, and autonomously drive task completion within defined enterprise guardrails.

By combining Conversational AI with Generative AI capabilities, ConvoZen helps enterprises modernize contact centers, unify omnichannel conversations, and build AI-native customer journeys at scale.

It is trusted by organizations across healthcare, edtech, real estate, banking, insurance, and other high-growth sectors to drive measurable impact across their customer lifecycle.

For more information, please contact: 

[email protected] | +91 9654709923

About Al-Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, retail, and health; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia, and Africa, we partner with over 200 of the world’s most admired and innovative brands.Al-Futtaim Group’s entrepreneurship and relentless customer focus enable the organisation to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.

For more information, visit: www.alfuttaim.com

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